jeay9's Privacy Policy

1. Introduction & Scope of Application

jeay9 is a safe and reliable online sports betting and casino platform operated for users in Bangladesh. This Privacy Policy ("Policy") describes how we collect, use, share, and protect your personal information when you use jeay9's website, application, or any related services ("Platform").

This Policy applies to all registered users, visitors, and anyone who interacts with our Platform directly or indirectly. Please read this Policy in full before you start using the Platform. If you disagree with any part of this Policy, please refrain from using our Platform.

2. Information We Collect

jeay9 only collects information that is necessary for providing our services, managing accounts, and ensuring security. We may collect the following types of information:

Identity Information

• Full name, date of birth, and national identity information (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Residential address

Financial Information

• Transaction records via bKash, Nagad, Rocket, or bank transfer
• Deposit and withdrawal history
• Mobile banking account numbers or general bank account details (full card numbers are never stored)

Usage Information

• Login and logout times on the platform
• Gaming history, bet amounts, and results
• Session duration and browsing behaviour
• Device type, operating system, and browser information
• IP address and geographic location (country level)

Communication Information

• Messages sent to customer support and live chat contents
• Requests or complaints made via email
• Information provided in surveys or feedback

3. How We Collect Information

jeay9 collects information in several ways. The main methods are outlined below:

• Directly from you: Information you provide when filling in registration forms, updating account settings, or contacting customer support.
• Automatically: When you use our Platform, information is collected through cookies, log files, and similar technologies.
• From third parties: Necessary information is confirmed through payment processors (bKash, Nagad, Rocket) or identity verification service providers.
• Cookies and tracking technologies: We use session cookies, persistent cookies, and web beacons to improve the Platform's functionality.

4. Purpose of Using Information

Collected information is used for the following legitimate purposes:

• Account management: Completing the registration process, verifying identity, and confirming age (accounts are only activated for those aged 21 or above).
• Service delivery: Operating betting and casino services, processing transactions, and paying out winnings.
• Security: Detecting and preventing fraudulent activity, and protecting data through SSL encryption.
• Customer support: Resolving requests and complaints via 24/7 live chat and email.
• Responsible gambling: Monitoring gaming patterns to identify risky behaviour and providing support where needed.
• Legal compliance: Maintaining records in accordance with applicable laws and regulations, and supplying required information to regulatory authorities.
• Platform improvement: Analysing user experience to improve the quality of our services.
• Communication: Notifying you of important account updates, security alerts, and policy changes.

5. Sharing & Disclosure of Information

jeay9 does not sell your personal information to any third party. However, information may be shared in the limited circumstances below:

With Service Provider Partners

Only the necessary information is shared with partners who provide payment processing (bKash, Nagad, Rocket, and bank transfer), identity verification, fraud detection, and IT infrastructure services. All such partners operate under strict confidentiality agreements and may not use the information for their own purposes.

For Legal Obligations

Information may be disclosed to comply with court orders, lawful legal processes, requests from authorities, or requirements under applicable law. In such cases, we provide only the minimum information legally required.

For Security and Fraud Prevention

If any fraudulent or unlawful activity is detected, the relevant authorities may be notified and necessary information may be provided to support an investigation.

In the Event of a Business Transfer

If jeay9 or any part of it becomes involved in a merger, acquisition, or asset transfer, the collected information may form part of the transferred assets. In such cases, the new operator will be required to comply with this Policy.

6. Data Protection & Security

jeay9 uses industry-standard technologies and practices to protect your personal information. The key elements of our security framework are outlined below:

• SSL Encryption: All communication between your browser and our servers is encrypted via SSL/TLS protocol.
• Password hashing: Passwords are never stored in plain text; strong cryptographic hashing is used.
• Access control: Access to personal data is restricted to authorised staff only, and every access is logged.
• Regular audits: Regular security assessments are conducted to identify vulnerabilities in the platform.
• Data backup: Regular secure backups are maintained to prevent data loss in the event of a server failure.
• Two-factor authentication (2FA): Two-factor authentication is available to enhance account security.

However, since the transmission of information over the internet is not completely secure, we cannot provide an absolute guarantee. You are responsible for keeping your password secure and for contacting us immediately if you notice any suspicious activity.

7. Cookies Policy

The jeay9 platform uses cookies and similar technologies for various purposes:

Essential Cookies

These cookies are essential for maintaining your login session, ensuring core platform functionality, and providing security protection. They cannot be disabled.

Analytical Cookies

These cookies are used to understand how users interact with the platform. The collected data is aggregated and analysed anonymously. You can disable these cookies through your browser settings.

Functionality Cookies

These cookies are used to remember your preferences (such as language settings). They improve your experience on the platform.

Most web browsers accept cookies automatically. You can configure your browser settings to reject cookies, though this may affect some platform functionality.

8. Data Retention Period

jeay9 retains your personal information only for as long as necessary to fulfil the purposes described in this Policy, or for the period required by law, whichever is longer.

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: After an account is closed, certain information may be retained for a specified period for legal obligations, dispute resolution, and fraud prevention.
• Financial records: Transaction-related information is retained for the long term in accordance with legal requirements.
• Marketing data: Marketing communications are stopped immediately upon withdrawal of your consent.

9. Your Rights

As a jeay9 user, you have the following rights regarding your personal information:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request that any inaccurate personal information be corrected or updated.
• Right to erasure: In certain circumstances, you may request that your personal information be deleted, although information subject to legal obligations may not be erasable.
• Right to restrict processing: In certain circumstances, you may request that the processing of your information be restricted.
• Right to data portability: You may request your information in a structured, machine-readable format.
• Right to object: You may object to the processing of your information for direct marketing purposes.
• Right to withdraw consent: You may withdraw your consent to any processing of information based on consent at any time.

To exercise these rights, contact us at [email protected]. We will respond to your request as promptly as possible.

10. Protection of Minors

jeay9's services are intended for persons aged 21 or above only. We do not knowingly collect personal information from minors. An age verification process is followed at the time of registration.

If we become aware that a minor has created an account, that account and all associated information will be deleted immediately. If you become aware of an account belonging to a minor, please notify us at [email protected].

11. International Data Transfers

Your personal information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that the information is protected in accordance with this Policy and applicable legal standards. We ensure appropriate contractual safeguards are in place for international transfers.

12. Third-Party Links

The jeay9 platform may occasionally contain links to third-party websites. We are not responsible for the privacy practices of those external sites. We advise you to read the privacy policy of any other website you visit.

13. Policy Changes

jeay9 reserves the right to update or change this Privacy Policy at any time. For significant changes, we will notify you in the following ways:

• By displaying a notice on the platform
• By sending a message to your registered email address
• By updating the "Last Updated" date at the top of this page

If you continue using the platform after the changes, you will be considered to have given your consent to the revised policy. We encourage you to review this policy regularly.

14. Contact & Complaints

Please contact us for any questions, concerns, or complaints regarding this privacy policy or the processing of your personal information:

• Email: [email protected]
• Live Chat: Through the platform's 24/7 live chat service
• Language: You can contact us in Bengali or English

We will try to respond to your request as quickly as possible. If you feel that we have not resolved your complaint satisfactorily, you have the right to lodge a complaint with the relevant data protection authority.